Overview

Chai Sheshe is a tea brand operated by Elite Exchange, Mombasa, Kenya. Throughout this policy, “we,” “us,” and “Chai Sheshe” refer to Elite Exchange trading as Chai Sheshe.

1. Returns eligibility

Unopened products may be returned within 7 days of delivery. All returns are subject to review, and Chai Sheshe reserves the right to accept or decline a return at its discretion.

2. How to request a return

Email info@chaisheshe.sap-ea.com with your order number and reason for return. We will confirm next steps once reviewed.

3. Non-returnable items

Opened or used products cannot be returned, unless found to be faulty or incorrect on arrival.

4. Refunds

Approved refunds are processed to the original payment method. Processing times may vary depending on payment provider.

5. Damaged or incorrect orders

If your order arrives damaged or incorrect, contact us within 48 hours of delivery at info@chaisheshe.sap-ea.com with photos of the issue.

6. Return shipping

Return shipping costs are the customer’s responsibility, unless the return is due to our error.

7. Right to refuse

Chai Sheshe reserves the right to refuse a return or refund that does not meet the conditions of this policy.

8. Changes to this policy

We may update this policy at any time. Continued use of this site after changes constitutes acceptance of the updated policy.

9. Contact us

Questions about this policy: info@chaisheshe.sap-ea.com