Privacy Policy
Chai Sheshe is a tea brand operated by Elite Exchange, Mombasa, Kenya. Throughout this policy, “we,” “us,” and “Chai Sheshe” refer to Elite Exchange trading as Chai Sheshe. This policy is written to align with the Kenya Data Protection Act, 2019.
Who we are
Our website address is: https://chaisheshe.sap-ea.com. Elite Exchange, trading as Chai Sheshe, is the data controller responsible for your personal data collected through this site.
Data Protection Officer
For all data protection enquiries, contact our designated contact point at info@chaisheshe.sap-ea.com.
Orders and account data
When you place an order, we collect your name, email address, phone number, delivery address, and order details, in order to process, fulfil, and deliver your order. We do not store your full card or M-Pesa details ourselves, these are processed directly by our payment provider. This data is processed under contract, since it is necessary to provide the goods you have purchased.
Comments
When visitors leave comments on the site, we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Contact forms
Information submitted through our contact form is used only to respond to your enquiry, under contract or legitimate interest.
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Who we share your data with
We share order and delivery information with our payment processor and delivery partners, solely to complete and fulfil your order. We use third-party service providers for email delivery and website hosting. Some of these providers may process data outside Kenya. Where this occurs, we take reasonable steps to ensure your data is protected to a standard consistent with the Kenya Data Protection Act, including relying on providers with their own data protection safeguards and certifications. We do not sell your personal data to any third party.
If you request a password reset, your IP address will be included in the reset email.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time, except they cannot change their username. Website administrators can also see and edit that information.
Order and transaction data is retained for as long as necessary to comply with Kenyan tax, accounting, and consumer protection laws, generally up to seven years. Contact form enquiries are retained for as long as needed to resolve your enquiry, and are deleted or anonymised afterward where no longer needed.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Under the Kenya Data Protection Act, you also have the right to be informed of how your data is used, the right to request correction of inaccurate data, the right to object to processing based on legitimate interest, and the right to lodge a complaint with the Office of the Data Protection Commissioner if you believe your data has been mishandled and we have not resolved your concern directly.
How to exercise your rights
To make a request regarding your personal data, email info@chaisheshe.sap-ea.com. We will respond within a reasonable timeframe as required by law.
Where your data is sent
Visitor comments may be checked through an automated spam detection service.
How we protect your data
We take reasonable technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. This includes SSL encryption on our website and restricted access to customer data within our team.
Data breach procedure
If a data breach occurs that is likely to result in a risk to your rights, we will notify the Office of the Data Protection Commissioner and affected individuals without undue delay, as required by the Kenya Data Protection Act.
Complaints
If you have concerns about how your data is handled, you may contact us directly at info@chaisheshe.sap-ea.com in the first instance. If unresolved, you have the right to lodge a complaint with the Office of the Data Protection Commissioner, Kenya.
Changes to this policy
We may update this policy periodically to reflect changes in our practices or legal requirements. Continued use of the site after changes constitutes acceptance of the updated policy